Learn about our refund program

Good news! Life Time participates in the optional Registration Refund Plan administered by Stonebridge Benefit Services, Inc., a Transamerica Company.

If you choose the Registration Refund option at time of registration, you could receive a full refund of the registration fees you paid if you are unable to participate due to the following reason:

  • Personal injury or unforeseen illness
  • Family member injury or illness
  • Involuntary job loss
  • Loss of Life
  • Unexpected covered travel delays
  • Pregnancy
  • Childbirth or adoption
  • Family member childbirth
  • Active military duty or deployment
  • Permanent job relocation

Please note: A Qualified Medical Practitioner must certify illness, injury or pregnancy refund requests.

> Learn more and review program FAQs
> View the terms and conditions

To request a claim form to process a claim for a refund please contact Customer Service at 877-527-0957 or email at

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